Tuesday, June 23, 2009

A&E Factory Service - acronym for "Abominable and Extremely bad service"

A&E Factory Service claims that it is a "nationwide leader in product repair service that provides a professional and enjoyable repair experience." I urge A&E Factory Service to refrain from misleading the unfortunate people who come across their website. My experience with A&E Factory Service was far from professional and enjoyable. Definitely, I will never use their services again.

I scheduled an appointment with A&E Factory Service to fix my washing machine. The technician spoke to me rudely and rescheduled me several times. I waited for four hours and he never showed up or bothered to call in the end and let me know what time he would arrive. He claimed there was no parking in the area even though I could see several parking spots.

A&E Factory Service is staffed with several customer representatives who lack common sense and sound as though they read from scripts. I spoke with four different customer representatives who failed to address my questions adequately. I am extremely disappointed with the poor service and the lack of professionalism.

As one final slap, A&E Factory Service also charges a $70 service fee, even if the technician is unable to fix your problem.

Shame on you, A&E. Shame on you.



Meggy said...

Ugh. I'm sorry, hon. Is it still broken?

sharon said...

Yes, still broken. I've been wearing the same clothes for a week. Luckily, no one seems to notice. :P Someone should be coming to fix it this week! Thank goodness.